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Auditor Questions/Comments

Auditee Response

1

ISO 9001-2015 is characterized by risk management, so all business process activities are based on risk analysis. For each quality target to be achieved, risk identification is carried out.

Risk analysis has been carried out on several items of achieving quality objectives, but it is realized that auditees still need capacity building related to risk management.

Related to this, the faculty leadership has planned a human resource capacity building program in 2024, especially the Vice Dean, Chairperson and Secretary of GPM-PR, Head of Department, Head of Study Program, KTU, Head of Subdivision and Quality Assurance Unit) within the Faculty of Agriculture.

2

Has there been any follow-up of the auditor’s findings or suggestions in the previous audit?

In the previous audit (Wednesday, July 5, 2023), there were no major or minor findings. However, there was a suggestion from one of the auditors, namely “requests / procurement of laboratory equipment, it is advisable to use a request note”.

Regarding the suggestion, the Head of GPM has followed up by conveying it to the Head of Department and Head of Study Program in the management review meeting.

3

Regarding the results of the customer satisfaction survey, are there any points that are still lacking or any customer complaints? If so, is it also shared with the RTM and what is the follow-up?

Brought to the meeting and followed up. For example:

Student complaints about the restrooms. They are often not clean and often lack water. It has been followed up by assigning a special clearning service to clean the toilet, accompanied by the provision of sufficient water.
Another complaint is the installation of CCTV because many helems are often lost, the follow-up has been installed CCTV in the parking lot. Some complaints cannot be followed up this year but will still be followed up in the next year’s budget.